Despite all of the hurdles we faced, 2020 has been a year of innovation powered by the meaningful connections that we strive to create. In the words of our CEO, Chase Garbarino:
"Last year ushered in unprecedented change for the commercial real estate (CRE) industry. Together, we watched as the world turned upside down from a global pandemic — consequently forcing people out of the public realm and, thus, many industries into a decline while technology and tech-enabled businesses prospered.
Despite the new-age obstacles that landlords, property teams, and tenants now have to face, we've also gotten a taste of growth and success. In its own way, COVID-19 brought — and is still bringing — CRE up-to-speed with a modern landscape. Even with news of effective vaccines on the horizon, the industry will continue to evolve and establish a new set of industry standards moving forward. Likewise, the technological innovation of office buildings has become a centerpiece of discussion for CRE leaders who are looking to triumph over the inevitable ebbs and flows of a recently disrupted market.
For the first time in history — thanks to proptech and tenant experience technologies — CRE leaders can have a real connection with the people who use their buildings. These connections will be crucial to re-inventing your tenant experience strategy and helping you succeed. There's no better time to start using tenant experience as your competitive advantage."
Today, we're reflecting on the successes, both internally and externally, that our dedicated team, customers, partners, and investors fueled in 2020. | | | | | | Product Innovation | Here are the HqO products & features we added this year to help you navigate the slew of new challenges the pandemic has brought on: | | | | The end-to-end operating system for CRE. Made up of three layers: the Tenant Experience Platform, Digital Grid™, and Marketplace, HqOS revolutionized the way property teams manage all customer-facing technology tools within their building. | | | | Create rich digital experiences for the people who occupy your buildings. | | | | Find and manage apps in one place. | | | | Capture & structure all data on how people use your buildings. | | | | Deploy your tenant experience strategy. | | | | | | | | Enabling a Safe
Return-to-Office | We knew that there was a real opportunity to extend our product capabilities to help commercial real estate facilitate a safe return to work. In response, we launched the following new features:
| | | | | | A management system for office capacity that ensures a safe work environment for tenants and their employees. | | | | | | Centralized key tenant and operational data so owners and property teams can operate their buildings effectively, reduce churn, and maintain a profitable portfolio. | | | | | | | | | | new properties digitally launched their tenant experience platforms powered by HqO | | | joined our Marketplace in 2020 — many of which provide services and tools that are vital to shaping the future of work | | | assets added to the Digital Grid in 2020 to help make it easier than ever to surface data on building companies, spaces, amenities, and technologies | | | square feet of property technology powered by HqO across North America and Europe | | | | | new customers added in 2020 | | | Our technology was recognized by the Seventh Annual CRETech Real Estate Tech Awards as a winner in the Office category. | | | | | | | | Global Expansion | Though we're now live in 15 U.S. markets, our growth in 2020 didn't stop there. 2020 saw monumental European expansion:
| | | HqO is now operating in the U.K., Ireland, France, the Netherlands, and Luxembourg | | | square feet of property technology powered by HqO in the UK | | | square feet of property technology powered by HqO in France | | | new team members added between our London and Paris offices | | | | | | | | | | Our People | Of course, none of this momentum would be possible without the incredibly dedicated HqO team. Despite the many challenges the pandemic has brought on in 2020 around working from home, we are lucky to say we've grown the number of HqOers exponentially: in this year alone, we onboarded 52 new employees, 42 of which joined remotely.
Even though the HqO team is spread across the globe, we were still able to come together for some fun company events, including HqOS Day, a full day of digital programming for our colleagues offered through our very own Tenant Experience Platform.
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In 2020, we were honored with several workplace awards, including:
| | | Boston Globe Top Places to Work | | | Boston's Best and
Brightest Companies
to Work For | | | The Best Small Companies to Work for — Built In Boston | | | | | | | | 2020: A Year of Growth and Innovation | Despite all of the hurdles we faced, 2020 has been a year of innovation powered by the meaningful connections that we strive to create. Though we couldn't all be together physically, it was the HqO employees, customers, and partners that played a crucial role in our success. As we enter 2021, we look forward to being together, stronger than ever, and bringing life to buildings once again.
From the HqO team to yours, thank you. We can't wait to share what's in store for 2021.
Cheers,
The HqO Team
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